Alimin, E., and R. F. . Marco. “The Effect Of Customer Relationship Management, Personal Selling And Sales Promotion On Customer Loyalty With Customer Satisfaction As Intervening Variable In PT Sri Intan Karplas Industry”. IJOSPOL - International Journal of Social, Policy and Law , vol. 4, no. 3, July 2023, pp. 35-51, doi:10.8888/ijospl.v4i3.134.